Everyone who has a problem with or a complaint about a pension office which grants and pays out statutory pensions.
Previous to your complaint you have to contact the relevant pension office in order to solve your problem.
If, for any reason, you cannot contact the Ombudsman yourself, somebody else can do this on your behalf.
Give your representative a written authority in which you state that he or she may receive all necessary information.
No, there is no charge for the Ombudsman’s services.
You can write (complaint form) to the Ombudsdienst Pensioenen / Service de Médiation Pensions, W.T.C. III Bd. Simon Bolivarlaan 30 box 5, B-1000 Brussels
You can fax (complaint form) at number ++32(0)2/ 274.19.99
You can send us an e-mail. You will find here the very helpfull complaint form.
You can mail to the e-mail address email@example.com
You can phone between 9 a.m. and 5 p.m. at number ++32(0)2/ 274.19.80
You can visit the Office between 9 a.m. and 5 p.m. Please, make previously an appointment.
Give your name, your address an describe your problem as accurately as possible.
Refer to any previous contact with the revelant pension office.
Tell the Ombudsman in case you have started legal proceedings.
Monday, January 2, (New Year)
Monday, April 9, (Easter Monday)
Thursday and Friday, Mai 17 and 18, (Ascension Day)
Monday, Mai 28, (Pentecost Monday)
Thursday and Friday, November 1 and 2, (All Saints Day, All Souls)
Thursday and Friday, November 15 and 16, 2011 (Feast of the King)
On Monday, December 24, 2011 until Wednesday, January 2, 2013